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Avnet,
Inc.
Global
Messaging Analyst
10/00
to 2/02
30
McKemy Ave Chandler,
AZ
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Responsibilities
· Installation
of hardware and software in a LAN\WAN area network
environment.
· Provide
Level II and III support for internal customer
problem ticket resolution.
· Tracking
and maintaining documentation, configurations,
and maintenance.
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Accomplishments
·
Maintained Exchange and support
server up time of 99%.
·
Standardized
sever build process and implemented maintenance
controls.
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IBM
Field
Technician
10/98
to 10/00
2929
Central Ave. Phoenix, AZ |
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Responsibilities
·
Provide
Level III on site support for customer hardware
problem resolution.
· Troubleshooting
for IBM, Dell, Compaq, Acer, Gateway, HP, Servers
and Desktop's.
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Accomplishments
· Identified
server problems that resulted in engineering changes
on a global level.
· Received
awards for working with members of other networking
teams.
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Academy
of Business College
Phoenix,
AZ
Associate
of Applied Science Degree Para Legal
IBM
Training Facilities
Raleigh,
NC
Microsoft
and IBM Certifications updated on yearly basis
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Detailed Resume
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